Terms & Conditions


Tegendraads registered all of the following names and productions, and

will handle as the same company serving the same general terms and conditions

described below as of 01 January 2017;


De Borduurboer

The company has set ground at the following address. If any contact has to be

made, Tegendraads is located at the following location, unless specified otherwise.


Van Helmontstraat 20

3029 AB Rotterdam

The Netherlands

Telephone: (+)316 20397184

Opening hours are Monday – Friday; 10:00 – 17:00 GMT+1

Email address: info@tegendraads.eu

KvK-nummer: 32099711

BTW-identificatio number: NL 0338.83.932.B01

All of our prices include 21% Tax, as stated from 2013 and on.

Unless specified otherwise.


The following terms and conditions apply to every offer of Tegendraads and signed

and therefore agreed to the customer. This is a bonding contract between

Tegendraads and the consumer.

Before agreeing to buy a Tegendraads product, these terms and conditions will be

shown to. Either physical or electronically. If any complications apply, we are

obliged to physically read these terms at our location specified above, or be sent as

a hardcopy to the person who requested them free of charge.

We will check as to how far we are able to process your order. Only then will we

decide if we can accept your order. This is done by us sending out the order. If you

have supplied us with an email address you will receive an email response from us

showing we have received your order. By acknowledging your order or dispatching

your parcel, our part of the contract will have been fulfilled.


We send out your order within 7 days after receipt of your order. Unless otherwise

specified individually agreed upon. If you request a specific date to process your

order, we'll wait until that day so it does not arrive too early. 

We will send the order to the specified address, if specified wrong by the

consumer, Tegendraads cannot take responsibility for the lost goods.

In addition, to details about the item on offer, you will also receive information on

when it is available. Please remember, however, that this information is not a

binding or guaranteed shipping date, but simply a guideline indicating the

anticipated date.

All items which are not available on the date of shipping will have to be re-

ordered, there will be no subsequent deliveries. You will be informed of this

situation as soon as possible. Generally a 30-day term will take act.

Please make sure that you receive an undamaged package (if necessary open the

package in the presence of the postman). Do not in any case accept a damaged

delivery (e.g. an opened box or similar) since by doing this you implicitly confirm

the reception of damaged items.


Tegendraads stands for the best quality and services in the best possible matter. If

any complication arise, such as, incomplete quality, incorrectly specified product

arrival. We guarantee atleast one year warranty over the clothing Tegendraads

sells, unless specified otherwise. This only applies to normal use, and unless this

can be proven otherwise, the warranty is voided. Washing instructions are sent

with the product and are to be followed up upon. Unless specified otherwise, we

use cotton from a factory that is beyond our reach of quality control, and therefore

Tegendraads will not be responsible for the two years of factory warranty. We

ensure that any B-grade cotton will be sorted out of the standard stocks, and will

be advertised as such. B-grade does not include the warranty specified above.


You can cancel any order within 14 days with stating an reason, either by writing to

us (by letter or e-mail) or – if the goods where supplied to you before the end of

this time period - by simply returning the goods. The 14-day period starts upon

written receipt (when you get your invoice) and not before receipt of the goods. In

order to comply with the statutory cooling-off period, it is sufficient to have

dispatched your cancellation or the goods within the specified period. All returns

and notes of cancellation should be sent to the following address;


Van Helmontstraat 20

3029 AB Rotterdam

The Netherlands

In the event of a valid reason to cancel, this should be agreed between either side

to be valid. If you are unable to return the goods to us, or can only return them in

a deteriorated condition, you will be required under certain circumstances to

reimburse us for their monetary value. ‘Deteriorated condition’ refers, for

example, to altered, laundered or worn textiles/clothes/shoes or similar. This does

not apply if the deterioration of the goods is solely due to them having been

subjected to the kind of examination that you would carry out in a shop, for

example. Unless specified as a B-Grade product, in this case no returning or

cancellation is possible. As agreed upon by ordering and/or purchasing the product.

You can also prevent having to reimburse us by avoiding the use of goods as though

they were your own property and by not undertaking any other actions which could

impair their value. In the event of cancellation, please ensure that you return the

goods to the address above. You will be required to bear the direct postal cost of

return if the value of the returned goods is less than €50,00 or possibly at a higher

value of the returned goods – if you did not advise us of your intention to return. In

any other case (damaged item or wrongly sent item) then return of goods is free.

Any obligation on our part to refund return postage costs will be completed within

30 days. This period starts for you with your cancellation, for us with the receipt of


If any doubt exists about Tegendraads productions, our product, store and work can

be seen on location as specified above, without appointment unless thy has

decided to visit us outside of our working hours. As specified earlier.


The safety software we use, SSL, (Secure Socket Layer) encrypts all personal

information (like name, address, credit card number) you enter in our website.

This information is not accessible to any third-parties whilst you are connected to

our server with the SSL protocol. SSL encrypts all information that you pass to us

over the internet using a unique key that only we can access. The following

information Is encrypted and therefore secured with us; Personal information, such

as your Name, Adress and Telephone number. Login information, Payment

information, and emails sent to us.


All prices specified on the website and shop are valid. Upon payment, the

consumer agrees to the specified price. From that point and onwards the amount

cannot be changed by both parties. If a offer is running, the price will be

respecified to suit the offer. If this is limited, you will be thoroughly informed until

the expiration date.


Closing Dates for Special Offers are shown on the Webshop and/ or site

Special Offers are short-term offers with absolutely no Stock Guarantee. The offer

is valid as long as stock lasts.

For customers from outside the European Union: Valid Legal Jurisdiction is that of

our registered business address.

If you are an underage customer (a "minor"), we will need the signature of one of

your parents or a guardian.

Please don’t send us any cash with your orders (we cannot accept any responsibility

for post we don’t receive!)

As the supplier, we are allowed to send you partial deliveries, and you, as the

purchaser, are required to accept this type of delivery.

In your own interest, please ensure that the package you receive from the postal

service is intact. Never accept a defective consignment (e.g. a torn package) from

the parcel delivery service.

Despite careful stocking, items offered may sell out more quickly than anticipated.

We work on the basis that we will deliver the articles you order as long as stocks

last. This is especially true for special offers/limited offers.

We warrant that goods supplied by us are free of manufacturing or material

defects. Unless graded B-grade. In accordance with the law, you are entitled to

issue a justified complaint known as a "notice of defect" for goods supplied by us.

We are not liable for the suitability of the goods for a specific use intended by the


If you reside within the European Union your local consumer rights laws may be


All deliveries are subject to these terms of delivery.

If not stated, all textiles consist of 100% Fair trade Cotton.

In accordance with Legal ruling, you are entitled to reclaiming on faulty goods for

up to 2 years. We are not liable for the suitability of our products for a certain

purpose. We recommend that you check all items for faults upon receipt of a


You are entitled to all legal rights in case our goods have flaws (2 years warranty

claim). We do not grant further guarantees. Obvious flaws of goods are to be

reported to us immediately after reception in written form. If not reported all

other warranties on our behalf referring to this expire. We recommend you check

all goods immediately after you receive your parcel.

Special offers are only valid while supplies last.

All prices are in Euro’s (EUR) including the local VAT. The price at the time of

ordering is the valid price for online orders. Errors and omissions excepted. Only

when ordering from the shop: We reserve the right to change prices at any time.

If you claim that your order is exempt from VAT then we require you to contact us

to register you on the system before we can process any valid VAT refund for an


The delivered goods remain our property until fully paid for.

The information on this website is protected by copyright. Reprints, even extracts

must be authorized by the publisher.

Deliveries are subject exclusively to the above-mentioned Delivery Terms in the

version valid at the time the order is placed.

On rare occasions we do experience losses whilst in transit. Please allow 10 days 

for the package to arrive from the date of despatch. If this time elapses and the 

goods do not arrive, please contact your local post office to check that no goods ar

e being held. In the unlikely event that the package is not being held, please conta

ct  us,  who will be happy to assist in sending a replacement.

Please be aware what if we are not contacted within 30 days of placing a order, no

insurance claim can be made and you will be unable to claim any loss from our